Technical Communications

Red Pony offers a range of specialist technical communication services to clients looking for intelligent, integrated information solutions.

We add value through our ability to take a broad view of your communications project, starting with the overall structure or information architecture. We look at how your target audience (clients, customers, prospects, staff or stakeholders) will access and interact with the information, and how the overall structure can be designed to accommodate this best.

We can develop targeted instructions and online help materials that will ensure your users are realising the full potential of your website or application. We can produce manuals, video tutorials and interactive help pages in a range of formats according to the needs of your user base.

Our team of skilled technical writers and editors will work with you to bring clarity to technical concepts without any loss of meaning. They understand how best to exploit the capabilities of online and offline forums, coupled with expertise in a range of web authoring tools and other software packages.

We understand that for a project to succeed, it must be able to survive the transition from the development environment to the real world. By undertaking usability testing at the key stages of the development process, we can help you refine the final product to match the requirements of your end users.